Refund policy

Return & Refund Policy

At VYSE , we want you to feel confident about every purchase. This policy outlines how returns, refunds, and exchanges are handled.

1. Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • The item must not be damaged due to misuse or improper handling
  • Submit a video or photo proof of unboxing and damages

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within 5 days of receiving your order
  • Requests made after this period may not be accepted

3. Refund Process & Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • Approved refunds will be processed to your original payment method
  • Refunds are typically completed within 3-5 days once the refund request is accepted

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • Exchanges are available for size or product changes, subject to availability
  • If the requested item is unavailable, you may opt for a refund or store credit

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 5 days at vyse.support@gmail.com
  • Provide clear photos and order details for verification

Once approved, we will arrange a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Gift cards or promotional items
  • Products that have been used, washed, or altered
  • Certain categories may be non-returnable for hygiene reasons

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • In such cases, we will cover the return shipping charges

For any query or to initiate a return, please contact us at vyse.support@gmail.com

By making a purchase from VYSE, you agree to this Return & Refund Policy.